Challenging times

November 14, 2020

Aquamarine necklace and earrings, diamond ring, hanging earrings, quartz rings with fused 22ct yellow gold.

While I am learning to adapt ... 

This year has been a challenge for all of us, customers and businesses alike.  Exhibitions have been cancelled and galleries closed during lockdown, which means trying to find new ways of promoting one's work and letting you know at the same time that I'm still here for you!  It's a huge challenge for me to learn about making my online shop work efficiently and stay interesting for you, my customers.  I'm also learning about shopping on line more while still trying to support local businesses.  I believe online shopping is the future of retail and wonder how you feel about shopping for jewellery on line?  With all the new security on websites and the efficiency of the postal service I'm feeling more comfortable about it now, and hope you are too.  Christmas is just around the corner and no one is going to cancel it - ! - so please rest assured that my online shop is up and running, and if you want something made especially for you I would be delighted to do it.  Please get in touch if you have any special requests, and also to make any suggestions you might have about how I can improve your shopping experience with me.  I love my work and now it's time to adapt it to the new world.  Stay well and healthy, and I look forward to hearing from you. Thank you so much for your continued support.
Best wishes
Olivia




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Sizing, delivery, returns

Buying work

Simply choose the piece you would like to order.

Purchase online or send an email to Olivia. Most major credit and debit cards can be accepted over the telephone, whilst bank transfers and cheques are also an option for you.

Olivia makes all the work by hand. If the jewellery you have ordered is in stock, she can despatch quickly, usually within 2 days. If not, Olivia will make it for you; this can take between 3 days to 3 weeks, depending on complexity and time of year.

To be sure of your delivery time have a chat with Olivia first. If your order is very urgent or you have a deadline, please email Olivia - she will do her very best to make it in time for you.

All orders are beautifully packaged in a lovely black box with Olivia’s Hallmark printed on it.

It is then wrapped in lots of tissue paper to make it’s safe journey to you.

POSTAGE IS FREE! Olivia doesn’t charge you for postage within the UK. All orders are sent Royal Mail Special Delivery service, meaning it is insured and guaranteed next day delivery by your Postman. 

Your signature will be needed but if you’re not in a card will be left for you.


Ring sizing

Olivia makes rings to the size you select when ordering. If the ring does not fit, then she will re-size the ring free of charge (once only) providing:

Please do contact Olivia before returning any ring for a re-size, it is so useful to have a discussion to help gauge how much adjustment is needed.

Please note: rings must be returned via a fully insured delivery service. I Olivia Schlevogt am not responsible for the delivery costs of returning a ring for re-sizing or for lost or damaged rings whilst in transit.

Olivia will happily resize, refinish or repolish the ring at any time after the 14 days have expired, but at a cost based on the time needed to fulfil the work which Olivia can quote before you return the ring.

Not sure of your ring size?

If you are not sure of your ring size, please contact Olivia. We can arrange your order and then post out a free ring sizer to you. You then simply call or email with the measurement.

Returns

If for any reason you don’t love your purchased piece, it can be returned within 14 days of purchase providing it is unworn and in it’s original packaging.

All items must be returned via a fully insured delivery service. I Olivia Schlevogt am not responsible for the delivery costs of returned items or for lost or damaged items whilst in transit.


Postage and packaging

As I have mentioned, postage is FREE within the UK. 

Outside the UK there will be an additional charge of £15 to cover extra delivery costs. 

Europe, Andorra, Austria, Australia, Azores, Balearic Islands, Belgium, Canada, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, New Zealand, Portugal, Republic of Ireland, Spain, Sweden and Switzerland, USA.